In this episode of Diary of an Insurtech, we sit down with John Higginson, tech leader and strategic advisor at Rival. John shares how his early love of science fiction led to a career in software, how he thinks about AI’s real-world impact, and why simplicity and focus are key to making innovation work in insurance. From product strategy to the future of voice interfaces, it’s a grounded conversation about what makes technology actually useful. Hosted by Ellen Quinn, Stephanie Plangger, and Ashley Clouthier.