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Dialed In
Replicant
22 episodes
5 days ago
AI is changing the way billions of consumers experience their everyday products and services. And tomorrow’s customer service blueprint is still being written.  Tune in to the Dialed In podcast, hosted by Gadi Shamia, for thought-provoking conversations with industry experts on the current, and future, state of CX.
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Management
Business
RSS
All content for Dialed In is the property of Replicant and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
AI is changing the way billions of consumers experience their everyday products and services. And tomorrow’s customer service blueprint is still being written.  Tune in to the Dialed In podcast, hosted by Gadi Shamia, for thought-provoking conversations with industry experts on the current, and future, state of CX.
Show more...
Management
Business
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You don't have an AI problem, you have a people problem
Dialed In
31 minutes 3 seconds
5 days ago
You don't have an AI problem, you have a people problem

Tiger Tyagarajan, Senior Advisor, BCG, Bain Capital and former CEO of Genpact, joins Replicant’s Gadi Shamia to unpack why most enterprise AI fails. From broken org design to change-resistant cultures, Tiger reveals what’s really holding transformation back, and how to fix it. In this episode:

  • Why AI isn't a technology challenge, it’s a leadership challenge

  • The real reason enterprise pilots stall (hint: it’s not the model quality)

  • Why being “AI-ready” means rewiring how decisions get made

  • What Tiger’s seeing from CEOs who are doing it right (and wrong)

  • The growing gap between incremental automation and true reinvention

  • How agentic AI will change enterprise operations forever

Dialed In
AI is changing the way billions of consumers experience their everyday products and services. And tomorrow’s customer service blueprint is still being written.  Tune in to the Dialed In podcast, hosted by Gadi Shamia, for thought-provoking conversations with industry experts on the current, and future, state of CX.