Why big tech still can’t build AI

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Dialed In

Replicant

22 episodes

5 days ago

AI is changing the way billions of consumers experience their everyday products and services. And tomorrow’s customer service blueprint is still being written. Tune in to the Dialed In podcast, hosted by Gadi Shamia, for thought-provoking conversations with industry experts on the current, and future, state of CX.

Management

Business

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Management

Business

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Why big tech still can’t build AI

Dialed In

27 minutes 5 seconds

3 weeks ago

Why big tech still can’t build AI

UBS Managing Director, Dmitry Kokhanov, joins Gadi Shamia, CEO and Co-Founder of Replicant, to explore why the biggest names in tech continue to struggle with innovation, especially when it comes to AI. They cover how market leaders evaluate startups, and why the next wave of customer experience transformation is already underway.

In this episode:

Why AI innovation rarely happens inside big tech

The contact center as a proving ground for AI transformation
Consolidation trends in CX and AI, and what’s coming next
The ROI of automation in real-world customer service
Why we’re entering a 3-year window of “AI land grabs”