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Dialed In
Replicant
22 episodes
4 days ago
AI is changing the way billions of consumers experience their everyday products and services. And tomorrow’s customer service blueprint is still being written.  Tune in to the Dialed In podcast, hosted by Gadi Shamia, for thought-provoking conversations with industry experts on the current, and future, state of CX.
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Management
Business
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All content for Dialed In is the property of Replicant and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
AI is changing the way billions of consumers experience their everyday products and services. And tomorrow’s customer service blueprint is still being written.  Tune in to the Dialed In podcast, hosted by Gadi Shamia, for thought-provoking conversations with industry experts on the current, and future, state of CX.
Show more...
Management
Business
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Stanford Fellow & Leader of Responsible AI, Elizabeth Adams | How to Ensure AI Treats Every Customer Failrly
Dialed In
37 minutes 9 seconds
2 years ago
Stanford Fellow & Leader of Responsible AI, Elizabeth Adams | How to Ensure AI Treats Every Customer Failrly

How do design a bot with appropriate level of empathy? Should AI identify itself as a machine when greeting a customer? What do human workers need to know about their AI co-workers?


These questions are explored in our new episode with Stanford Fellow and responsible AI leader, Elizabeth Adams.


Elizabeth serves as a technology integrator, working at the convergence of Cyber Security, AI Ethics, and AI Governance, with a primary focus on Ethical Tech Design. In addition, she is enthusiastic about educating, advising, consulting, speaking, and writing about crucial themes related to Diversity & Inclusion in Artificial Intelligence. These encompass areas such as tackling racial bias in Facial Recognition Technology, Video Surveillance, Predictive Analytics, and ensuring the rights of children.

Dialed In
AI is changing the way billions of consumers experience their everyday products and services. And tomorrow’s customer service blueprint is still being written.  Tune in to the Dialed In podcast, hosted by Gadi Shamia, for thought-provoking conversations with industry experts on the current, and future, state of CX.