Partner at McKinsey, Eric Buesing | Reimagining Customer Service: A McKinsey Perspective

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Dialed In

Replicant

22 episodes

6 days ago

AI is changing the way billions of consumers experience their everyday products and services. And tomorrow’s customer service blueprint is still being written. Tune in to the Dialed In podcast, hosted by Gadi Shamia, for thought-provoking conversations with industry experts on the current, and future, state of CX.

Management

Business

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Management

Business

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Partner at McKinsey, Eric Buesing | Reimagining Customer Service: A McKinsey Perspective

Dialed In

42 minutes 48 seconds

1 year ago

Partner at McKinsey, Eric Buesing | Reimagining Customer Service: A McKinsey Perspective

In this must-listen episode, McKinsey Partner, Eric Buesing, joins the podcast for a riveting discussion on revolutionizing customer service with AI. With over 15 years in the game, Eric unpacks the future of contact centers, the seismic shifts caused by COVID-19, and the art of keeping employees engaged. Dive into the world of generative AI and its groundbreaking role in customer service, uncovering both its present impact and exciting future possibilities. Don't miss out on this insightful conversation, perfect for anyone keen on staying ahead in the dynamic landscape of customer service innovation. Tune in now!