"Data loss" is a phrase that strikes fear into the heart of every Salesforce professional. But what if you could face a data incident with calm and confidence? Jack speaks with Aga Peryie, Senior Product Manager at Gearset, about building a solid data management strategy. They discuss the vital role of understanding customer needs, the challenges of data backup, and why so many teams are vulnerable to simple user errors. This conversation is a masterclass in shifting from anxiety to control...
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"Data loss" is a phrase that strikes fear into the heart of every Salesforce professional. But what if you could face a data incident with calm and confidence? Jack speaks with Aga Peryie, Senior Product Manager at Gearset, about building a solid data management strategy. They discuss the vital role of understanding customer needs, the challenges of data backup, and why so many teams are vulnerable to simple user errors. This conversation is a masterclass in shifting from anxiety to control...
055 — Valerio Chang: Lessons from building the most trusted customer support team!
DevOps Diaries
45 minutes
6 months ago
055 — Valerio Chang: Lessons from building the most trusted customer support team!
Valerio Chang from Gearset chats to Jack about the evolving landscape of customer support in SaaS companies. Valerio offers a behind-the-scenes look at how Gearset has built a world-class support team, leaning into the importance of truly understanding customer needs and using documentation to elevate user experiences. Valerio delves into the unique challenges of supporting customers in the Salesforce ecosystem, and how the nature of Salesforce DevOps conversations has matured over time. Val...
DevOps Diaries
"Data loss" is a phrase that strikes fear into the heart of every Salesforce professional. But what if you could face a data incident with calm and confidence? Jack speaks with Aga Peryie, Senior Product Manager at Gearset, about building a solid data management strategy. They discuss the vital role of understanding customer needs, the challenges of data backup, and why so many teams are vulnerable to simple user errors. This conversation is a masterclass in shifting from anxiety to control...
