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DevOps Accents
mkdev
64 episodes
6 days ago
'DevOps Accents', a bi-weekly mkdev podcast on everything around DevOps, Public Cloud and Cloud Native topics, with your hosts Pablo, Leo and Kirill.
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Technology
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All content for DevOps Accents is the property of mkdev and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
'DevOps Accents', a bi-weekly mkdev podcast on everything around DevOps, Public Cloud and Cloud Native topics, with your hosts Pablo, Leo and Kirill.
Show more...
Technology
https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_episode/32061952/32061952-1737807685336-2b27ca3ba9afe.jpg
#54: Humanizing Customer Support with Caolan Melvin from VoxMail
DevOps Accents
53 minutes 56 seconds
9 months ago
#54: Humanizing Customer Support with Caolan Melvin from VoxMail

Is customer support fundamentally broken in our day and age? What should you focus on deciding on your customer support solution? Is there something new we can try to improve this process? For episode 54 of DevOps Accents Leo and Pablo talk Caolan Melvin from VoxMail, a company that transcribes and analyses audio messages from your customers and provides new ways for support. In this episode:


  • How to present your startup at an event;
  • VoxMail soultions for customer support problems;
  • How people interact with different types of customer support options;
  • How the size of the company affects its customer support solutions;
  • Will humanizing the chatbots help in the future?
  • VoxMail mission.


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Show Notes:

  • Our guest, Caolan Melvin, on LinkedIn.
  • His company, VoxMail. 

Podcast editing: Mila Jones, milajonesproduction@gmail.com

DevOps Accents
'DevOps Accents', a bi-weekly mkdev podcast on everything around DevOps, Public Cloud and Cloud Native topics, with your hosts Pablo, Leo and Kirill.