In this episode of Developers Who Test, we meet Ashish Ghosh, Quality Assurance Architect at ING Bank. Ashish shares his journey from manual testing to leading ING's Quality Center of Excellence, emphasizing the critical shift from tool-centric approaches to fostering analytical and customer-focused mindsets.

From pivotal moments that transformed ING's approach to quality to the broader implications of poor-quality software—such as life-threatening incidents and massive financial losses— we discuss how organizations can rethink their strategies. We delve into the importance of leadership's role in prioritizing quality, the dangers of over-relying on automation without critical thinking, and practical steps businesses can take to build a "quality first" culture.