In this episode, Dr Dani and Designer Peter are joined by Tim Bush, a recruitment professional who's rethinking what hiring looks like in the age of AI. This conversation explores the critical shift from process-focused recruitment to experience-centered hiring, and why AI might be the key to making recruitment more human—not less. In this episode, you will: Understand why recruitment became more about process than peopleDiscover how AI can free recruiters to focus on deeply human workExplore...
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In this episode, Dr Dani and Designer Peter are joined by Tim Bush, a recruitment professional who's rethinking what hiring looks like in the age of AI. This conversation explores the critical shift from process-focused recruitment to experience-centered hiring, and why AI might be the key to making recruitment more human—not less. In this episode, you will: Understand why recruitment became more about process than peopleDiscover how AI can free recruiters to focus on deeply human workExplore...
Ep#37: Why your customer experience will fail if you ignore EX
DESIGN THINKER PODCAST
52 minutes
1 year ago
Ep#37: Why your customer experience will fail if you ignore EX
We often focus on creating a seamless customer experience (CX), but what happens when we ignore employee experience (EX)? In this episode, Dr. Dani and Designer Peter dive into the often-overlooked connection between EX and CX, exploring why great customer experiences depend on happy, engaged employees.In this episode, you will:• understand the direct relationship between employee experience and customer satisfaction• learn why neglecting EX leads to higher turnover, lower productivity, and p...
DESIGN THINKER PODCAST
In this episode, Dr Dani and Designer Peter are joined by Tim Bush, a recruitment professional who's rethinking what hiring looks like in the age of AI. This conversation explores the critical shift from process-focused recruitment to experience-centered hiring, and why AI might be the key to making recruitment more human—not less. In this episode, you will: Understand why recruitment became more about process than peopleDiscover how AI can free recruiters to focus on deeply human workExplore...
