In this episode, Dr Dani and Designer Peter are joined by Tim Bush, a recruitment professional who's rethinking what hiring looks like in the age of AI. This conversation explores the critical shift from process-focused recruitment to experience-centered hiring, and why AI might be the key to making recruitment more human—not less. In this episode, you will: Understand why recruitment became more about process than peopleDiscover how AI can free recruiters to focus on deeply human workExplore...
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In this episode, Dr Dani and Designer Peter are joined by Tim Bush, a recruitment professional who's rethinking what hiring looks like in the age of AI. This conversation explores the critical shift from process-focused recruitment to experience-centered hiring, and why AI might be the key to making recruitment more human—not less. In this episode, you will: Understand why recruitment became more about process than peopleDiscover how AI can free recruiters to focus on deeply human workExplore...
Ep#36: What it Takes to Win in Customer Experience
DESIGN THINKER PODCAST
59 minutes
1 year ago
Ep#36: What it Takes to Win in Customer Experience
Customer Experience (CX) is vital for businesses in the 21st century, but do we know what we mean when we say CX? In this episode, Dr Dani and Designer Peter explore CX. In this episode, you will • understand what CX is and what it is not • learn why CX is a vital aspect of business success • discover how to design and operationalize a winning CX
DESIGN THINKER PODCAST
In this episode, Dr Dani and Designer Peter are joined by Tim Bush, a recruitment professional who's rethinking what hiring looks like in the age of AI. This conversation explores the critical shift from process-focused recruitment to experience-centered hiring, and why AI might be the key to making recruitment more human—not less. In this episode, you will: Understand why recruitment became more about process than peopleDiscover how AI can free recruiters to focus on deeply human workExplore...
