37. Emotional AI will Transform Sales, Support & Training [Paula Petcu, Interhuman AI]

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Design of AI | Build Products that Customers & Businesses Value

Design of AI

45 episodes

1 week ago

We provide a pragmatic and practical deep dive into what AI can do and how it is transforming industries. We help designers, researchers, and product managers excel in a rapidly changing future. Hosted by: Arpy Dragffy Guerrero (Founder & Principal Strategist, PH1 Research) https://www.linkedin.com/in/adragffy/ Brittany Hobbs (VP Insights, Huge) https://www.linkedin.com/in/brittanyhobbs/ Please make sure to subscribe to our Substack to never miss an episode. On the Design of AI substack you’ll also receive more strategic insights and recommended products. https://designofai.substack.com/

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37. Emotional AI will Transform Sales, Support & Training [Paula Petcu, Interhuman AI]

Design of AI | Build Products that Customers & Businesses Value

50 minutes 27 seconds

4 months ago

37. Emotional AI will Transform Sales, Support & Training [Paula Petcu, Interhuman AI]

What if AI had emotional intelligence? What if it could interpret our non-verbal cues?

Try to use a chat bot and all of this sounds far-fetched right now, but there are startups and researchers developing specialized models that add emotional intelligence to AI-powered products.

In this episode we had a discussion with the founder of Interhuman AI about use cases and possibilities of this new intelligence layer. She believes that it will transform every business’ ability to deliver sales and support products that are finally impactful. Also, that emotional intelligence capabilities will transform how employees are trained and get ongoing feedback.

In this episode, you'll learn:

➤ Why the next frontier of AI will be interpreting human behaviour

➤ The possibilities & use cases of emotional AI technologies

➤ The importance of building specialized models in a world dominated by OpenAI, Google, Meta, and Anthropic

Our guest is Paula Petcu, CEO and co-founder of Interhuman AI. Interhuman AI develops the social intelligence layer for AI applications. She has been working at the intersection of health and technology for the past 10 years. https://www.linkedin.com/in/paulapetcu/

Thank you for listening to the Design of AI podcast. We provide secrets for how to build AI products that customers value.

Please follow us on your favorite podcasting apps and make sure to leave a review if you like this type of product & career advice.

This episode was brought to you by PH1 Research, specialized in rapid research to improve product decisions about your next AI release. Validate use cases, test concepts, prove monetization opportunities.

This episode was hosted by

Brittany Hobbs https://www.linkedin.com/in/brittanyhobbs/
Arpy Dragffy Guerrero https://www.linkedin.com/in/adragffy/