Vince speaks with Charbel Daniel, CEO of Northwood, about how leadership, culture and design thinking can reshape continuing care. Charbel shares his unconventional journey from studying physics and working as a paramedic to leading Atlantic Canada’s largest not-for-profit in senior care, emphasizing first-principle thinking, empathy and organizational culture as tools for transformation. Together they explore how thoughtful design of buildings, systems, and values can help seniors “add life to their years,” redefine aging in community, and create workplaces where compassion drives performance.