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Design Explorers by Agoda Design
Agoda Design
17 episodes
9 months ago
Behind the scenes of creating compelling experiences for our millions of customers, we’re designing and optimizing property partner management products to support complex business scenarios for the B2B side. Today we have Arash, Title, and Rachel from the enterprise team to share what is like to work on the various product under the umbrella of Enterprise team.
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Design
Arts,
Business
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Behind the scenes of creating compelling experiences for our millions of customers, we’re designing and optimizing property partner management products to support complex business scenarios for the B2B side. Today we have Arash, Title, and Rachel from the enterprise team to share what is like to work on the various product under the umbrella of Enterprise team.
Show more...
Design
Arts,
Business
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Designing for our customer support agents
Design Explorers by Agoda Design
21 minutes
4 years ago
Designing for our customer support agents
Customer support agents at Agoda are working hard every day around the clock to provide our customers and partners any help they need. Their work processes and procedures can become really complex using different tools and handling many touch points. In our talk today, we discuss with Sabrina and Haeji how they help simplify and enhance our agents work through design, and what are some of the similarities and differences when you are trying to solve your colleagues problems?
Design Explorers by Agoda Design
Behind the scenes of creating compelling experiences for our millions of customers, we’re designing and optimizing property partner management products to support complex business scenarios for the B2B side. Today we have Arash, Title, and Rachel from the enterprise team to share what is like to work on the various product under the umbrella of Enterprise team.