In this episode of Dental Owners Radio, the hosts discuss strategies for managing difficult patient interactions in a dental practice.

They emphasize the importance of understanding different communication styles, particularly through the lens of the DISC assessment, to effectively engage with patients.

The conversation highlights real-life experiences and practical approaches to ensure both staff and patients feel respected and understood, ultimately fostering a positive environment in the dental office.

Key Takeaways

• Understanding patient behavior is crucial for effective communication.
• Using the DISC assessment can help tailor interactions with patients.
• High D patients prefer direct and concise communication.
• Leaders must advocate for their staff while managing patient expectations.
• Difficult patients often stem from a mismatch in communication styles.
• It's important to address rude behavior promptly and professionally.
• Creating a supportive environment for staff can improve patient interactions.
• Learning from challenging situations can enhance team dynamics.
• Emotional intelligence plays a key role in patient care.
• Regular training on communication styles can benefit the entire team.

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