In this episode of Dental Owners Radio, Ben Shaver, Dr. Michael Williams, and Dr. David Marsh discuss the importance of building trust with patients, especially in the context of practice transitions.

They share personal anecdotes about their experiences with difficult patients and the challenges of gaining trust in a trust economy.

The conversation also touches on generational differences in the workforce and the evolving landscape of dental practice ownership. In this episode, the hosts delve into the importance of building trust in the dental profession, discussing how effective communication and patient relationships can lead to a successful practice.

They explore the long-term nature of patient trust, the need for accountability, and the balance between meeting patient needs and wants.

The conversation also touches on the consequences of procrastination in dental care and the foundational role of trust in business relationships.

Key Takeaways

• Trust is essential in the dental economy.
• Building trust requires human connection and transparency.
• Navigating practice transitions can be challenging but rewarding.
• Mentorship is crucial for new dentists entering the field.
• Patients are willing to pay a premium for personalized care.
• Continuity in practice helps reduce patient distrust.
• Generational differences impact trust and communication in dentistry.
• Effective communication is key to patient relationships.
• Quick wins in life can lead to better work-life balance.
• Understanding patient perspectives is vital for trust-building. Trust is essential for patient relationships in dentistry.
• Effective communication can help build patient trust.
• Patient accountability can enhance treatment outcomes.
• Understanding patient needs versus wants is crucial.
• Procrastination can lead to negative consequences in dental care.
• Building trust takes time and consistent effort.
• The speed of trust can impact patient loyalty.
• Trust can be compared to a bank account in relationships.
• Honest conversations set realistic expectations with patients.
• Imposter syndrome affects many successful dentists.

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