In this episode of Dental Owners Radio, Ben Shaver, Dr. David Marsh, and Dr. Michael Williams discuss the importance of building patient trust and creating a patient-centric experience in dental practices.

They share personal wins, explore the motivations behind patient visits, and emphasize the role of empathy and effective communication in fostering long-term relationships with patients.

The conversation also touches on generational differences in patient expectations and the value of second opinions in dental care.

Key Takeaways

• Building patient trust is essential for a successful practice.
• Empathy plays a crucial role in patient relationships.
• Understanding patient motivations can enhance care.
• Effective communication is key to establishing trust.
• Generational differences affect patient expectations and behavior.
• Asking the right questions can lead to deeper patient insights.
• Second opinions can help build trust and confidence in treatment plans.
• Creating a patient-centric experience improves satisfaction and loyalty.
• Patients want to feel heard and understood in their dental care.
• Trust is built through consistent and genuine interactions.

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