In this episode of the Dental Flow Podcast, Benjamin Suggs discusses the reasons behind the agency's decision to stop recommending mailers for dental clients. He highlights the shift towards digital marketing, the concept of mailer fatigue, and the declining effectiveness of traditional mailers. Suggs emphasizes the importance of targeting high-intent patients and evaluating the return on investment (ROI) of marketing strategies, advocating for a more data-driven approach to patient acquisiti...
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In this episode of the Dental Flow Podcast, Benjamin Suggs discusses the reasons behind the agency's decision to stop recommending mailers for dental clients. He highlights the shift towards digital marketing, the concept of mailer fatigue, and the declining effectiveness of traditional mailers. Suggs emphasizes the importance of targeting high-intent patients and evaluating the return on investment (ROI) of marketing strategies, advocating for a more data-driven approach to patient acquisiti...
How Dental Practices Should Respond to Negative Google Reviews
Dental Flow Podcast
8 minutes
11 months ago
How Dental Practices Should Respond to Negative Google Reviews
To view this podcast on YouTube, please go to : https://www.youtube.com/watch?v=jYIXkRp1RScHow to Respond to Negative Google ReviewsIdentify the Negative ReviewLook up the reviewer in your system to verify if they are an actual patient.Determine if there was a mistake on your end that needs to be acknowledged.Crafting Your ResponseIf there was a mistake, admit it and express a commitment to improving.If you disagree with the review, consider different response approaches:Politely invite furth...
Dental Flow Podcast
In this episode of the Dental Flow Podcast, Benjamin Suggs discusses the reasons behind the agency's decision to stop recommending mailers for dental clients. He highlights the shift towards digital marketing, the concept of mailer fatigue, and the declining effectiveness of traditional mailers. Suggs emphasizes the importance of targeting high-intent patients and evaluating the return on investment (ROI) of marketing strategies, advocating for a more data-driven approach to patient acquisiti...
