Summary

In this conversation, Kathleen Booth, SVP of Marketing and Growth at Pavilion, discusses her journey from international development to marketing, emphasizing the importance of community in driving growth and success. She shares insights on the unique challenges of marketing a community, the significance of member engagement, and strategies for navigating customer success. Kathleen also explores the evolving role of marketing in organizations, the value of education, and key traits that successful marketers possess. The discussion highlights the importance of building meaningful relationships and the long-term commitment required for community-led growth.

Takeaways

• Kathleen Booth is the SVP of Marketing and Growth at Pavilion.
• Pavilion is a community for go-to-market executives.
• Community marketing focuses on experience rather than just product.
• Member engagement is crucial for community success.
• Growth should be the right kind of growth, not just any growth.
• The value exchange in community marketing is essential.
• Building a community requires resources and commitment.
• The role of marketing is evolving, with a focus on revenue and brand.
• Education, such as an MBA, can be valuable but is not always necessary.
• Successful marketers possess curiosity and a deep understanding of human behavior.