Send us a text The conversational AI market has exploded: ~650 companies, even more tools, and way too many promises. For business leaders, navigating all this can be paralyzing. In this episode of Deep Learning with PolyAI, your host Nikola Mrkšić sits down with Dan Miller, founder of Opus Research and the analyst who coined the term "conversational commerce," to unpack why the AI ecosystem feels more crowded and confusing than ever. Dan calls it the “Deer in Headlights” moment: a point wh...
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Send us a text The conversational AI market has exploded: ~650 companies, even more tools, and way too many promises. For business leaders, navigating all this can be paralyzing. In this episode of Deep Learning with PolyAI, your host Nikola Mrkšić sits down with Dan Miller, founder of Opus Research and the analyst who coined the term "conversational commerce," to unpack why the AI ecosystem feels more crowded and confusing than ever. Dan calls it the “Deer in Headlights” moment: a point wh...
Send us a text Analytics has always been the hardest part of the contact center. Dashboards are slow, incomplete, and rarely used outside of specialist teams. But what if analytics could be as simple as asking a question? In this episode of Deep Learning with PolyAI, your host Nikola Mrkšić brings back Damian Sasso to explore how agentic AI is transforming analysis itself. Instead of waiting weeks for trends to surface, leaders can now interact with their data in real time: surfacing insight...
Deep Learning with PolyAI
Send us a text The conversational AI market has exploded: ~650 companies, even more tools, and way too many promises. For business leaders, navigating all this can be paralyzing. In this episode of Deep Learning with PolyAI, your host Nikola Mrkšić sits down with Dan Miller, founder of Opus Research and the analyst who coined the term "conversational commerce," to unpack why the AI ecosystem feels more crowded and confusing than ever. Dan calls it the “Deer in Headlights” moment: a point wh...
