Send us a text The conversational AI market has exploded: ~650 companies, even more tools, and way too many promises. For business leaders, navigating all this can be paralyzing. In this episode of Deep Learning with PolyAI, your host Nikola Mrkšić sits down with Dan Miller, founder of Opus Research and the analyst who coined the term "conversational commerce," to unpack why the AI ecosystem feels more crowded and confusing than ever. Dan calls it the “Deer in Headlights” moment: a point wh...
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Send us a text The conversational AI market has exploded: ~650 companies, even more tools, and way too many promises. For business leaders, navigating all this can be paralyzing. In this episode of Deep Learning with PolyAI, your host Nikola Mrkšić sits down with Dan Miller, founder of Opus Research and the analyst who coined the term "conversational commerce," to unpack why the AI ecosystem feels more crowded and confusing than ever. Dan calls it the “Deer in Headlights” moment: a point wh...
“Everybody wants AI, nobody wants BS” with Brian Jeppesen, Fertitta Entertainment
Deep Learning with PolyAI
33 minutes
2 months ago
“Everybody wants AI, nobody wants BS” with Brian Jeppesen, Fertitta Entertainment
Send us a text Brian Jeppesen, who serves as Director, Contact Center Operations at Fertitta Entertainment, joined your host Nikola Mrkšić to discuss his vision for the AI-powered contact center. Listen to hear Nikola and Brian cover: • How to overcome the challenges of staffing call centers during high-demand periods, including with virtual agents • Their reaction to the Keep Call Centers in America Act of 2025, and what it means for brands and BPOs • Myths around the implementation ...
Deep Learning with PolyAI
Send us a text The conversational AI market has exploded: ~650 companies, even more tools, and way too many promises. For business leaders, navigating all this can be paralyzing. In this episode of Deep Learning with PolyAI, your host Nikola Mrkšić sits down with Dan Miller, founder of Opus Research and the analyst who coined the term "conversational commerce," to unpack why the AI ecosystem feels more crowded and confusing than ever. Dan calls it the “Deer in Headlights” moment: a point wh...
