Send us a text Nikola and Damien are back to discuss the ongoing evolution of AI in the contact center industry. We'll explore whether AI is truly replacing human workers or simply augmenting their capabilities, covering Klarna's automation efforts and recent Gartner predictions, and analyzing the challenges and opportunities in implementing AI solutions. We touch on essential aspects of project management, customer service strategies, and the future of AI integration in contact centers. Join...
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Send us a text Nikola and Damien are back to discuss the ongoing evolution of AI in the contact center industry. We'll explore whether AI is truly replacing human workers or simply augmenting their capabilities, covering Klarna's automation efforts and recent Gartner predictions, and analyzing the challenges and opportunities in implementing AI solutions. We touch on essential aspects of project management, customer service strategies, and the future of AI integration in contact centers. Join...
060: A deep dive into the UK's AI Opportunities Action Plan
Deep Learning with PolyAI
22 minutes
5 months ago
060: A deep dive into the UK's AI Opportunities Action Plan
Send us a text Damien and Nikola (CEO & Co-Founder of PolyAI) talk about the recently announced AI Opportunities Action Plan. The conversation highlights the UK’s historical contributions to AI, the challenges it faces due to American tech dominance, and the strategic moves to build a competitive AI ecosystem. They touch on the importance of infrastructure, talent attraction, public sector engagement, and ethical considerations in AI development. Tune in to hear detailed insights on how t...
Deep Learning with PolyAI
Send us a text Nikola and Damien are back to discuss the ongoing evolution of AI in the contact center industry. We'll explore whether AI is truly replacing human workers or simply augmenting their capabilities, covering Klarna's automation efforts and recent Gartner predictions, and analyzing the challenges and opportunities in implementing AI solutions. We touch on essential aspects of project management, customer service strategies, and the future of AI integration in contact centers. Join...
