From ESG to Tax, Audit to Advisory, join KPMG East Africa’s experts as they share their thoughts on the latest developments and topical issues that affect your business.
All content for Deep Dive with KPMG East Africa is the property of KPMG East Africa and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
From ESG to Tax, Audit to Advisory, join KPMG East Africa’s experts as they share their thoughts on the latest developments and topical issues that affect your business.
Transforming customer experience through technology
Deep Dive with KPMG East Africa
8 minutes 3 seconds
2 years ago
Transforming customer experience through technology
Do you have a customer experience strategy?
To succeed - possibly even to survive - in this new reality, organizations will need to be more connected, more digital, and more customer-centric than ever before. Customers are increasingly turning to brands that reflect their core values, such as safety and security. That’s why it is crucial now for brands to focus on providing solutions to real customers’ problems.
In this episode, Diana Njoroge a Manager in Digital Transformation at KPMG East Africa highlights how you can leverage advanced technologies to enhance your customer experience. Let's dive in!
Host: Robert Gitau, Manager - People, Performance & Culture
Useful link:
KPMG Global Customer Experience Excellence Research 2021 - https://bit.ly/43ozT9v
Deep Dive with KPMG East Africa
From ESG to Tax, Audit to Advisory, join KPMG East Africa’s experts as they share their thoughts on the latest developments and topical issues that affect your business.
