Peter Peart - How to unlock customer success in the right way!

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Decoded by Threado AI

Threado

49 episodes

9 months ago

Welcome to Decoded by Threado where we chat with founders, support and community leaders. We talk about how to do great customer/community support at the intersection of AI, unpack unconventional methods to do support and community building. Together, we dissect, decode, and dive deeper into how they had successfully built stellar teams before and/or building them now. We are building an exclusive community for founders, support and community leaders. Join - https://www.threado.com/community

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Entrepreneurship

Business,

Marketing

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Peter Peart - How to unlock customer success in the right way!

Decoded by Threado AI

52 minutes

1 year ago

Peter Peart - How to unlock customer success in the right way!

🤙🏻 About the Guest - Peter Peart is the founder of Scale-Upp.uk. He has 17+ years of firsthand startup and scale-up expertise with various orgs to improve their internal processes. He is also an advisor and a mentor.

🤙🏻 Timestamps -
01:25 - Peter's career highlights till now
04:56 - The mindset of helping others grow in their careers
08:16 - What does it mean to work for yourself?
11:32 - Being your boss vs working under someone
14:00 - Success stories of Peter's clients
22:28 - How to define OKRs that moves the needle
26:40 - How do support leaders improve customer experience journey mapping?
30:33 - Active listening in customer support
34:08 - Training agents for active listening
37:09 - How does a customer-centric approach help a company grow?
41:53 - How should a support leader unlock customer success in the right way?
49:37 - The surfing analogy in support
51:17 - Closing thoughts

🤙🏻 Where to find Peter - https://www.linkedin.com/in/peter-peart/