Building a Cohesive Support Team with Hannah Millar

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Decoded by Threado AI

Threado

49 episodes

9 months ago

Welcome to Decoded by Threado where we chat with founders, support and community leaders. We talk about how to do great customer/community support at the intersection of AI, unpack unconventional methods to do support and community building. Together, we dissect, decode, and dive deeper into how they had successfully built stellar teams before and/or building them now. We are building an exclusive community for founders, support and community leaders. Join - https://www.threado.com/community

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Entrepreneurship

Business,

Marketing

Building a Cohesive Support Team with Hannah Millar

Decoded by Threado AI

34 minutes

1 year ago

Building a Cohesive Support Team with Hannah Millar

In this episode of Decoded by Threado AI, we interview Hannah Millar, a seasoned leader in customer support with over two decades of experience. They discuss the evolution of customer support, the impact of AI, the importance of team dynamics, and the integration of support insights across organizations. Hannah shares her journey, insights on key performance indicators, and strategies for maintaining work-life balance in a demanding field. The conversation concludes with rapid-fire questions that highlight Hannah's perspectives on the future of customer support.