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Show Notes:
Amazon's long-term approach in turbulent times. 0:00
Amazon (2008) prioritizes long-term thinking, customer obsession, and invention.
Customer-focused approach to innovation. 1:05
Long-term orientation + customer obsession = patiently developing solutions through working backwards from customer needs.
Kindle e-reader technology and customer experience. 2:06
Amazon prioritized customer experience over technical limitations, leading to successful Kindle sales.
Retail business strategy prioritizing customer trust and long-term profit. 3:29
Retailer prioritizes earning customer trust through low prices and free shipping, believing it will lead to long-term profit growth.
Amazon's growth, efficiency, and investments. 4:49
Amazon focuses on selection and efficiency, identifying and eliminating waste in its cost structure.
Bezos highlights potential for long-term free cash flow and high returns on invested capital through investments in AWS, digital media, and new product categories.