Why People Management is the Key to Effective Performance Management
In this episode, the continuation of our discussion from part one, we delve into the intricacies of performance management in retail.
We talk about the common pitfalls of weaponizing policies instead of effectively managing performance, and the need for guardrails.
We explore the performance management cycle typically seen in corporate environments and how it translates (or fails to) on the sales floor.
The conversation examines the importance of goal-setting, the frequency of performance reviews, and the stark difference between task management and people management.
Our hosts emphasize the crucial role of engagement in driving performance and how standard corporate strategies often fall short in acknowledging the diverse needs of different store locations. We also discuss actionable strategies to improve performance management by prioritizing people management, providing adequate training for managers, and allowing flexibility in achieving business goals.
Tune in for a candid and insightful discussion on elevating performance management in retail.
Guest expert, Coby from Roman 3 (Roman 3 Podcast).
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00:00 Introduction and Recap
00:51 Performance Management Cycle
02:13 Challenges in Goal Setting
03:16 Reviewing Employees vs. Store Managers
04:44 Frequency and Structure of Performance Reviews
07:47 Importance of People Management
09:25 Corporate Expectations vs. Store Realities
14:10 Engagement and Performance
24:21 Conclusion and Final Thoughts