In the second episode of our crisis comms series, we're now in the thick of it. The phone's ringing, your inbox is having a meltdown, and someone's just uttered "Crisis Team - Assemble!) We'll break down how you handle those first chaotic hours, how to tell if it’s really a crisis or just a very noisy issue, and why the best teams make decisions fast (and avoid endless committee debates). We'll chat about holding statements, social media spirals, and the importance of a good crisis log....
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In the second episode of our crisis comms series, we're now in the thick of it. The phone's ringing, your inbox is having a meltdown, and someone's just uttered "Crisis Team - Assemble!) We'll break down how you handle those first chaotic hours, how to tell if it’s really a crisis or just a very noisy issue, and why the best teams make decisions fast (and avoid endless committee debates). We'll chat about holding statements, social media spirals, and the importance of a good crisis log....
Caught between a rock and a hard place? Leadership refusing to take off their rose-tinted glasses? Today we look at how to be realistic while remaining optimistic. Here’s the GM / Toyota analysis mentioned in today’s podcast: https://www.finn.agency/crisis-communication-case-toyota-gm-product-recall/ Here’s some more information on Steve Denning’s storytelling theory: https://hbr.org/2004/05/telling-tales Imogen Hitchcock and Amanda Pierce have a clear purpose: creating co...
Dear comms...
In the second episode of our crisis comms series, we're now in the thick of it. The phone's ringing, your inbox is having a meltdown, and someone's just uttered "Crisis Team - Assemble!) We'll break down how you handle those first chaotic hours, how to tell if it’s really a crisis or just a very noisy issue, and why the best teams make decisions fast (and avoid endless committee debates). We'll chat about holding statements, social media spirals, and the importance of a good crisis log....
