“We have a lot going on around the customer experience” || Bob Welby, Senior Director of Sales, Marketing, Product, and Customer Operations, INFINITI USA

https://is1-ssl.mzstatic.com/image/thumb/Podcasts221/v4/90/50/52/90505281-a5e0-fd6e-9520-03e5f72e5894/mza_5438751843084782329.jpg/600x600bb.jpg

Dealer News Today Podcasts

Dealer News Today

180 episodes

4 months ago

SEASON 7 | EPISODE 3 Join host Derek D as he sits down with Jake Pollack, a Partner at the Shackelford, Bowen, McKinley & Norton law firm and Dave Cantin, the CEO of the Dave Cantin Group. Dave and Jake uncover the misconceptions and importance of succession planning in the automotive industry, addressing not just immediate transitions but also long-term strategies for business continuity. Discover why succession planning is more than just preparing for a sudden exit and why dealer princi...

All content for Dealer News Today Podcasts is the property of Dealer News Today and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

“We have a lot going on around the customer experience” || Bob Welby, Senior Director of Sales, Marketing, Product, and Customer Operations, INFINITI USA

Dealer News Today Podcasts

27 minutes

2 years ago

“We have a lot going on around the customer experience” || Bob Welby, Senior Director of Sales, Marketing, Product, and Customer Operations, INFINITI USA

Boston native Bob Welby now calls Nashville home, and has been a fixture at INFINITI USA for the past three decades, having joined the company in 1997 as a Regional Operation Specialist - in fact, INFINITI has been his employer for his entire career. In his current role, Bob is responsible for a whole spectrum of INFINITI’s processes, including overseeing sales channels, customer experience, pricing and incentive strategy, and product lifecycle. In this episode, Bob joins our host Derek D to ...