Business doesn’t need to be stressful. This weekly podcast is for business owners, leaders, and managers who want to get better results, with less stress. We go deep on tactics you can roll out today, such as freeing up 15 hours per week (!) of your time, empowering your teams, and sorting out employee onboarding. Paddy Mann and Alexis Kingsbury are serial entrepreneurs who have learned these lessons the hard way over the last 15 years, and now support 100s of other business leaders as co-founders at AirManual.
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Business doesn’t need to be stressful. This weekly podcast is for business owners, leaders, and managers who want to get better results, with less stress. We go deep on tactics you can roll out today, such as freeing up 15 hours per week (!) of your time, empowering your teams, and sorting out employee onboarding. Paddy Mann and Alexis Kingsbury are serial entrepreneurs who have learned these lessons the hard way over the last 15 years, and now support 100s of other business leaders as co-founders at AirManual.
E151: How to Handle Customer Feedback Without the Stress, With Rachel Harris
De-stress Your Business
46 minutes 22 seconds
9 months ago
E151: How to Handle Customer Feedback Without the Stress, With Rachel Harris
Customer feedback can be a gift—or a challenge. For service businesses, mastering how to handle it is key to improving your offering and keeping clients happy. But what’s the best way to respond to tough criticism without defensiveness or ensure glowing praise doesn’t go unnoticed?
In this episode of De-stress Your Business, Rachel Harris, aka “accountant_she,” shares her proven process for handling customer feedback in a way that fuels growth and reduces stress. Rachel, an award-winning accountant and advocate for small businesses, reveals how to:
Respond to negative feedback with professionalism and composure
Amplify positive feedback to boost morale and attract new clients
Build a culture of continuous improvement through actionable insights
Whether feedback stresses you out or gets lost in the day-to-day, this episode will give you practical strategies to make it work for your business—not against it.
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Helpful Resources:
Accountant_She on Social Media:
Instagram: https://www.instagram.com/accountant_she/
TikTok: https://www.tiktok.com/@accountant_she
YouTube: https://www.youtube.com/c/accountantshe
Rachel’s Website: https://www.accountantshe.com/
De-stress Your Business
Business doesn’t need to be stressful. This weekly podcast is for business owners, leaders, and managers who want to get better results, with less stress. We go deep on tactics you can roll out today, such as freeing up 15 hours per week (!) of your time, empowering your teams, and sorting out employee onboarding. Paddy Mann and Alexis Kingsbury are serial entrepreneurs who have learned these lessons the hard way over the last 15 years, and now support 100s of other business leaders as co-founders at AirManual.
