In this episode of our podcast you’ll hear how organisations are transforming customer experience by placing the customer at the centre, empowering frontline teams, and leveraging analytics-driven back-end systems for seamless support. You’ll learn the why behind empathetic service, the how of enabling staff to take empowered decisions, and the what of enabling technology & data to deliver consistent experiences at scale. https://www.datamatics.com/resources/thoughtcast/how-can-you-drive-better-customer-experience