A traditional energy company is rewriting its future with data, AI and a customer-first mindset. We’re joined by Dak Liyanearachchi, Executive Vice President and Chief Technology Officer of NRG Energy, to explore how one of America’s largest energy companies is redefining its identity as a tech-forward, customer-centric organization. Dak shares how NRG is connecting the entire energy value chain — from generation to smart home consumption — through data and AI innovation. We also discuss the broader implications of grid efficiency, AI-driven forecasting and the cultural change required to power true digital transformation.
Key Takeaways:
(03:04) NRG spans energy generation to smart home energy use across deregulated markets.
(07:05) Transforming the customer experience starts with managing home energy at the last mile.
(09:48) Smart energy usage requires intelligent management of consumption and generation.
(10:49) Data enables personalized insights to help customers choose the right energy plan.
(14:24) A forecasting model simulates usage and market data to guide five-year energy planning.
(20:00) GenAI boosts productivity and improves customer engagement through automated support.
(25:02) The challenge isn’t adopting GenAI — it’s clearly defining what to do with it.
(28:57) Ongoing transformation is fueled by a tech-first mindset and a focus on delivering value.
Resources Mentioned:
https://www.linkedin.com/in/dak-liyanearachchi-0664381/
NRG Energy | LinkedIn
https://www.linkedin.com/company/nrgenergy/
NRG Energy | Website
https://www.nrg.com/
https://www.renewhome.com/
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