Wondering where I'm going? Nah...I'm here only! 'I'll Be Back' is the title of Shep's upcoming release. Sounds powerful, eh? And that's why we've invited him so we can get a taste of this treasure before the rest. Shep Hyken is the Chief Amazement Officer at Shepard Presentations, an award winning keynote speaker and New York Times and Wall Street Journal best-selling business author. As one of the leading experts in the field of customer service and experience, Shep works with companies who want to build loyal relationships with their customers and employees. His book in question includes the must-have tools, tactics, and strategies you need to get customers to say, "I'll be back!"

Here are some of the points we touch upon:

- Designing and creating an experience that gets customers to return, again and again

- Distinguishing between repeat customers and loyal customers

- Monitoring the trends

- Building the "I'll Be Back" culture

- Amazing experiences being within the reach of every company 

If you'd like to know more about Shep and how he amazes every customer every time, visit www.hyken.com 

Shep's latest book 'I'll Be Back' is available here: www.illbebackbook.com

Experience the magic of service!