Hunting for the Magic Metric ft Kristi Faltorusso

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CX...Oh!

Supriya Sharma

39 episodes

2 days ago

What would a world illuminated with magical experiences look like, rather feel like? Well, having envisioned it, I curated this customer experience podcast CX...Oh! to help people serve better and concoct experiences that are memorably superlative in nature. Join me, Supriya Sharma, your fond host in making it a reality! Each episode contains didactic information to inspire you to capitalise on the experience ecosystem and sprinkle stardust in your profession, personal life, and community.

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Hunting for the Magic Metric ft Kristi Faltorusso

CX...Oh!

16 minutes 37 seconds

3 years ago

Hunting for the Magic Metric ft Kristi Faltorusso

Hunting for the magic metric in CX? We're disentangling the experience barometer mania this week with Kristi Faltorusso, an award winning Customer Success Executive with experience in building, scaling and transforming customer success organisations at hyper-growth B2B SaaS companies. Currently, she's the Chief Customer Officer at ClientSuccess, and also the Founder of Keeping CS Simple, a content experience, supporting the simplification of Customer Success for Executives, CS Leaders, CPSs and more.

Kristi's LinkedIn profile: https://www.linkedin.com/in/kristiserrano

Experience the magic of service!