Closing the Loop ft Michael Brandt

https://is1-ssl.mzstatic.com/image/thumb/Podcasts115/v4/ac/ef/ba/acefba30-7d08-d37c-d934-5cf3d0e2814a/mza_1749290428864664007.jpg/600x600bb.jpg

CX...Oh!

Supriya Sharma

39 episodes

2 days ago

What would a world illuminated with magical experiences look like, rather feel like? Well, having envisioned it, I curated this customer experience podcast CX...Oh! to help people serve better and concoct experiences that are memorably superlative in nature. Join me, Supriya Sharma, your fond host in making it a reality! Each episode contains didactic information to inspire you to capitalise on the experience ecosystem and sprinkle stardust in your profession, personal life, and community.

Business

RSS

All content for CX...Oh! is the property of Supriya Sharma and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Business

https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_episode/15988985/15988985-1636019619052-54f2b9a666f6c.jpg

Closing the Loop ft Michael Brandt

CX...Oh!

35 minutes 21 seconds

4 years ago

Closing the Loop ft Michael Brandt

Exactly as closing the loop efficiently automates electrical circuits, it makes businesses flourish, most specifically with reference to customer experience. The question is how to do it with consistency, and that's what we are taking up with Michael Brandt, a profound CX strategist and the founder of CX-Excellence.com based in Switzerland. Closing the loop demonstrates to customers that they are being heard and that their concerns are being taken seriously. Points that we cover:

- Process vs procedure

- Power that empowers

- Acting on negative feedback or complaints

- 5 step guide on how and where to begin

Michael's LinkedIn profile: https://www.linkedin.com/in/michael-brandt-ccxp-9512a33

Experience the magic of service!