Leading with Purpose: Vincent Lacsamana on designing CX that starts with Why

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CX-WISE By Sprinklr

Sprinklr

34 episodes

3 days ago

CX-WISE is a podcast produced by Sprinklr, a Unified-CXM platform. Every episode will bring you personal stories and interesting anecdotes, that will highlight the importance of CX in the world around us. It's your best way to stay updated on trends but also dive deep into the legacy wisdom of our expert guests. Hosted by the ever-curious CX enthusiast, Nathan Bennett, CX-WISE will bring you Wisdom, Insights, Stories and Expertise from the world of CX. Dive in and get wiser!

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All content for CX-WISE By Sprinklr is the property of Sprinklr and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

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Leading with Purpose: Vincent Lacsamana on designing CX that starts with Why

CX-WISE By Sprinklr

29 minutes 34 seconds

2 weeks ago

Leading with Purpose: Vincent Lacsamana on designing CX that starts with Why

In this CX-WISE episode, Vincent Lacsamana, Founder & CEO of Premium Blend Consulting, shares why purpose, not platforms, is the true starting point for meaningful customer experience transformation.

Drawing from his journey as a minimalist, a B Corp founder, and a Sprinklr veteran, Vincent reveals how purpose-led consulting can unify teams, activate trust, and make CX truly human. From measuring trust to designing AI workflows that serve connection, this episode is a masterclass in building CX that starts with “why.”