What does the future of customer feedback look like in an AI-driven world, and how can brands transform unstructured data into meaningful customer experiences? In this insightful episode of CX-WISE, Lou Reinemann, Research Director at IDC for Voice of Customer, explores the evolution from traditional surveys to sophisticated customer listening programs.

Discover how direct, indirect, and inferred data are revolutionizing customer insights, how GenAI is transforming feedback analysis, and how brands can balance personalization with privacy to build lasting customer trust.

Tune in to learn how organizations can create a unified customer feedback strategy that drives actionable insights in our rapidly evolving digital landscape.