CX Disruptions in 2025 with Sheila McGee-Smith

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CX-WISE By Sprinklr

Sprinklr

34 episodes

3 days ago

CX-WISE is a podcast produced by Sprinklr, a Unified-CXM platform. Every episode will bring you personal stories and interesting anecdotes, that will highlight the importance of CX in the world around us. It's your best way to stay updated on trends but also dive deep into the legacy wisdom of our expert guests. Hosted by the ever-curious CX enthusiast, Nathan Bennett, CX-WISE will bring you Wisdom, Insights, Stories and Expertise from the world of CX. Dive in and get wiser!

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All content for CX-WISE By Sprinklr is the property of Sprinklr and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

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CX Disruptions in 2025 with Sheila McGee-Smith

CX-WISE By Sprinklr

21 minutes 17 seconds

10 months ago

CX Disruptions in 2025 with Sheila McGee-Smith

What will customer experience look like in 2025 and how can your brand stay ahead of the curve in a rapidly changing landscape? In this special analyst edition of CX-WISE, Sheila McGee-Smith, a leading expert in customer experience and Founder of McGee-Smith Analytics, dives into the most pressing CX disruptions on the horizon.

Discover how AI, conversational technologies and data-driven personalization are transforming customer journeys, and why organizations must adopt a forward-thinking approach to thrive in CX.

Tune in to know the top CX disruptions of 2025 and how your brand can leverage AI and cutting-edge technologies to deliver exceptional, future-ready customer experiences.