AI isn't Plug-and-Play: What CX Leaders Need to Know ft. Michael Bair

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CX-WISE By Sprinklr

Sprinklr

34 episodes

3 days ago

CX-WISE is a podcast produced by Sprinklr, a Unified-CXM platform. Every episode will bring you personal stories and interesting anecdotes, that will highlight the importance of CX in the world around us. It's your best way to stay updated on trends but also dive deep into the legacy wisdom of our expert guests. Hosted by the ever-curious CX enthusiast, Nathan Bennett, CX-WISE will bring you Wisdom, Insights, Stories and Expertise from the world of CX. Dive in and get wiser!

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All content for CX-WISE By Sprinklr is the property of Sprinklr and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

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AI isn't Plug-and-Play: What CX Leaders Need to Know ft. Michael Bair

CX-WISE By Sprinklr

28 minutes 45 seconds

2 months ago

AI isn't Plug-and-Play: What CX Leaders Need to Know ft. Michael Bair

Think AI is plug-and-play? Think again. In this CX-WISE episode, Michael Bair, Customer Experience Executive and Founder, Bair Consulting, reveals why treating AI like a team member, not a tool, is the key to customer experience success.

Deriving from his experience scaling startups to Fortune 50 leadership, Michael reveals why AI in CX needs daily care, not blind trust. Discover how to build VoC programs that amplify what customers love, and why small moments of joy can turn customers into lifelong fans.