The M1 Method: Insights into Seamless Customer Experience and Digital Transformation Success

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CX Unlocked

Toku

9 episodes

1 day ago

From navigating the ever-changing landscape of customer expectations to the technology-driven evolution of the CX industry, our guests will share their insights, strategies, and, most importantly, their real-world experiences. We'll uncover the success stories, the lessons learned, and the untold challenges that have moulded these leaders into CX experts. Whether you're a seasoned professional or just beginning your CX journey, there's something here for everyone. What we do: https://toku.co/ Follow us: https://www.linkedin.com/company/toku-global/ #customerexperience #digitaltransformation

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The M1 Method: Insights into Seamless Customer Experience and Digital Transformation Success | Interview with Stamford Low

CX Unlocked

49 minutes 28 seconds

1 year ago

The M1 Method: Insights into Seamless Customer Experience and Digital Transformation Success | Interview with Stamford Low

Discover the secrets behind M1's successful transition from a legacy telco to a digital powerhouse. In this episode, Stamford Low, Director of Customer Experience and Retail at M1, shares the strategies, challenges, and triumphs that have positioned M1 at the forefront of CX excellence and digital innovation. Tune in for practical insights and inspiring stories from the heart of M1's transformation. Find out how we can improve your CX: Home

Get updated on the latest in CX: https://www.linkedin.com/company/toku-global/

Follow Stamford here:

LinkedIn - https://www.linkedin.com/in/stamford-low/

Follow Jonathan here:

LinkedIn - https://www.linkedin.com/in/jonathanmondon/

Want to watch it on YouTube instead?
https://youtu.be/9-VQYzJi8Kk?si=UU_q6NlzjScDZBrI

#customerexperience #customerjourney #business #digitaltransformation #businesstransformation #customersatisfaction #cxunlocked