The Frictionless Organization - How Companies Can Make Customer Interactions Effortless for an Optimized Customer Experience

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CX Unlocked

Toku

9 episodes

1 day ago

From navigating the ever-changing landscape of customer expectations to the technology-driven evolution of the CX industry, our guests will share their insights, strategies, and, most importantly, their real-world experiences. We'll uncover the success stories, the lessons learned, and the untold challenges that have moulded these leaders into CX experts. Whether you're a seasoned professional or just beginning your CX journey, there's something here for everyone. What we do: https://toku.co/ Follow us: https://www.linkedin.com/company/toku-global/ #customerexperience #digitaltransformation

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The Frictionless Organization - How Companies Can Make Customer Interactions Effortless for an Optimized Customer Experience | Interview with Bill Price

CX Unlocked

29 minutes 20 seconds

1 year ago

The Frictionless Organization - How Companies Can Make Customer Interactions Effortless for an Optimized Customer Experience | Interview with Bill Price

Join us as we explore the world of seamless customer experiences with Bill Price, co-author of 'The Frictionless Organization.' Dive into the heart of customer service innovation, where reduced effort equals increased loyalty. Discover how leading companies worldwide are revolutionizing their approach to customer interactions, making 'frictionless' the new gold standard in customer experience. Tune in to transform your business strategy and embrace the frictionless phenomenon!

Find out how we can improve your CX: https://toku.co/

Get updated on the latest in CX: https://www.linkedin.com/company/toku-global/

#customerexperience #customerjourney #business #digitaltransformation #businesstransformation #customersatisfaction #cxunlocked