Making Customers Smile More: How to Craft Unbeatable Customer Experiences Across Industries

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CX Unlocked

Toku

9 episodes

1 day ago

From navigating the ever-changing landscape of customer expectations to the technology-driven evolution of the CX industry, our guests will share their insights, strategies, and, most importantly, their real-world experiences. We'll uncover the success stories, the lessons learned, and the untold challenges that have moulded these leaders into CX experts. Whether you're a seasoned professional or just beginning your CX journey, there's something here for everyone. What we do: https://toku.co/ Follow us: https://www.linkedin.com/company/toku-global/ #customerexperience #digitaltransformation

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Making Customers Smile More: How to Craft Unbeatable Customer Experiences Across Industries | Interview with Bhavin Mehta

CX Unlocked

36 minutes 29 seconds

1 year ago

Making Customers Smile More: How to Craft Unbeatable Customer Experiences Across Industries | Interview with Bhavin Mehta

Join us as Bhavin Mehta, Managing Director of Zenyum, South Asia, shares his transformative career journey across industries like PropTech, Home Decor, and now HealthTech, where one guiding principle reigns supreme: putting customers first. Bhavin reveals how this customer-centric philosophy has shaped his approach to leadership and innovation.

Discover the secrets behind successfully scaling customer experience across diverse Asian markets, leveraging technology, AI, and an in-depth understanding of local nuances. Bhavin also discusses the challenges of standardisation, the critical role of empathy in customer interactions, and the exciting future of AI in delivering hyper-personalised experiences. This episode is brimming with actionable insights for leaders eager to elevate their customer experience game.

Find out how we can improve your CX: https://toku.co/?utm_source=youtube&utm_medium=organic

Get updated on the latest in CX: https://www.linkedin.com/company/toku-global/

Follow Bhavin here:

LinkedIn - https://www.linkedin.com/in/bhavin-mehta-09/

Follow Jonathan here:

LinkedIn - https://www.linkedin.com/in/jonathanmondon/

Want to watch it on YouTube instead?
https://youtu.be/_BNiNEZmFH0?si=WHeJXteSONj-EnKs

#customerexperience #customerjourney #business #digitaltransformation #businesstransformation #customersatisfaction #cxunlocked #APAC #Asia #proptech #healthtech #AI