What if great CX isn’t about the wow—but about solving what matters most?
In this episode of CX Unlocked, Wei Jie, VP of Customer Experience at NETS, reveals how human-centered design, not industry, defines success. From aviation to healthcare to fintech, learn how to build customer experiences that drive adoption, loyalty, and long-term business value.
Perfect for CX leaders, product strategists, and business teams looking to build experiences that last.
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