Predictive, generative, agentic... there are many forms of AI creeping into customer service. However, before boiling the ocean, contact centers should consider the quick wins that they can build upon. That's the advice Jill Blankenship, CEO of Frontline Group, shared in an interview with CX Today's Charlie Mitchell. Live from the NiCE Interactions International, Blankedship also discusses: 🤩 The Most Exciting AI & Automation Technologies Touching Contact Centers 🤩 ...
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Predictive, generative, agentic... there are many forms of AI creeping into customer service. However, before boiling the ocean, contact centers should consider the quick wins that they can build upon. That's the advice Jill Blankenship, CEO of Frontline Group, shared in an interview with CX Today's Charlie Mitchell. Live from the NiCE Interactions International, Blankedship also discusses: 🤩 The Most Exciting AI & Automation Technologies Touching Contact Centers 🤩 ...
What Is Pulse 360? An Introduction to the Cyara CX Assurance Engine
CX Today
11 minutes
1 week ago
What Is Pulse 360? An Introduction to the Cyara CX Assurance Engine
CX Today’s Charlie Mitchell welcomes Janet Vito, SVP of Marketing at Cyara. The pair explore Pulse 360, Cyara’s CX Assurance engine that proactively monitors, tests, and optimizes customer service journeys across voice, digital, and AI channels. In doing so, they consider: 🔍 What Is Pulse 360, and What Problems Does It Solve? 🔍 Vito explains how Pulse 360 delivers end-to-end visibility, proactively detecting friction points before they impact customers, and ensuring a frustration-free expe...
CX Today
Predictive, generative, agentic... there are many forms of AI creeping into customer service. However, before boiling the ocean, contact centers should consider the quick wins that they can build upon. That's the advice Jill Blankenship, CEO of Frontline Group, shared in an interview with CX Today's Charlie Mitchell. Live from the NiCE Interactions International, Blankedship also discusses: 🤩 The Most Exciting AI & Automation Technologies Touching Contact Centers 🤩 ...
