Predictive, generative, agentic... there are many forms of AI creeping into customer service. However, before boiling the ocean, contact centers should consider the quick wins that they can build upon. That's the advice Jill Blankenship, CEO of Frontline Group, shared in an interview with CX Today's Charlie Mitchell. Live from the NiCE Interactions International, Blankedship also discusses: 🤩 The Most Exciting AI & Automation Technologies Touching Contact Centers 🤩 ...
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Predictive, generative, agentic... there are many forms of AI creeping into customer service. However, before boiling the ocean, contact centers should consider the quick wins that they can build upon. That's the advice Jill Blankenship, CEO of Frontline Group, shared in an interview with CX Today's Charlie Mitchell. Live from the NiCE Interactions International, Blankedship also discusses: 🤩 The Most Exciting AI & Automation Technologies Touching Contact Centers 🤩 ...
AI at the Core: Zendesk’s Bold Vision for the Future of Contact Centers
CX Today
21 minutes
1 week ago
AI at the Core: Zendesk’s Bold Vision for the Future of Contact Centers
Tom Eggemeier and Jonathan Barouch unpack the AI-first contact center revolution—and why the real disruption is only just beginning. 🎙️ Introduction: Contact centers have seen disruption before—but nothing like this. In this forward-looking conversation, Rob Scott speaks with Tom Eggemeier, CEO at Zendesk, and Jonathan Barouch, VP & GM of Zendesk for Contact Center, to explore how AI is transforming CX from the ground up. If you think the move from on-prem to cloud was big, Tom argues, "...
CX Today
Predictive, generative, agentic... there are many forms of AI creeping into customer service. However, before boiling the ocean, contact centers should consider the quick wins that they can build upon. That's the advice Jill Blankenship, CEO of Frontline Group, shared in an interview with CX Today's Charlie Mitchell. Live from the NiCE Interactions International, Blankedship also discusses: 🤩 The Most Exciting AI & Automation Technologies Touching Contact Centers 🤩 ...
