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Understanding What Customers Really Want at Philadelphia Insurance Companies
CX Show: Conversations on Customer Experience
26 minutes 18 seconds
8 years ago
Understanding What Customers Really Want at Philadelphia Insurance Companies
SaleMove CEO Dan Michaeli chats with Seth Hall, SVP of Customer Service at Philadelphia Insurance Companies, about building a customer-centric support organization using Voice of the Customer. Seth also talks about a common customer support metric that has taken a back seat in his org.
To learn more about SaleMove, visit bit.ly/2mjjX7H
