Send us a text Every thriving support org starts the same way — with one brave person, a shared inbox, and no documentation. But how do you turn that chaos into a foundation that lasts? In this episode of CX Roundtable, host Sarah Caminiti sits down with two leaders who have lived every version of “building from scratch”: Kenji Hayward (Director of Support, Front) and Priscilla Brooke (Head of Podcaster Success, Buzzsprout). Together, they unpack what it really takes to build — and sustain — ...
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Send us a text Every thriving support org starts the same way — with one brave person, a shared inbox, and no documentation. But how do you turn that chaos into a foundation that lasts? In this episode of CX Roundtable, host Sarah Caminiti sits down with two leaders who have lived every version of “building from scratch”: Kenji Hayward (Director of Support, Front) and Priscilla Brooke (Head of Podcaster Success, Buzzsprout). Together, they unpack what it really takes to build — and sustain — ...
Building Support from Scratch: How to Hire, Lead, and Scale the Right Way
CX Roundtable
1 hour
3 weeks ago
Building Support from Scratch: How to Hire, Lead, and Scale the Right Way
Send us a text Every thriving support org starts the same way — with one brave person, a shared inbox, and no documentation. But how do you turn that chaos into a foundation that lasts? In this episode of CX Roundtable, host Sarah Caminiti sits down with two leaders who have lived every version of “building from scratch”: Kenji Hayward (Director of Support, Front) and Priscilla Brooke (Head of Podcaster Success, Buzzsprout). Together, they unpack what it really takes to build — and sustain — ...
CX Roundtable
Send us a text Every thriving support org starts the same way — with one brave person, a shared inbox, and no documentation. But how do you turn that chaos into a foundation that lasts? In this episode of CX Roundtable, host Sarah Caminiti sits down with two leaders who have lived every version of “building from scratch”: Kenji Hayward (Director of Support, Front) and Priscilla Brooke (Head of Podcaster Success, Buzzsprout). Together, they unpack what it really takes to build — and sustain — ...
