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CX RIOT RADIO
David Powers
267 episodes
4 days ago
CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.
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All content for CX RIOT RADIO is the property of David Powers and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.
Show more...
Marketing
Business
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Is The Keep Call Centers in America Act Just an Act?
CX RIOT RADIO
17 minutes 1 second
3 months ago
Is The Keep Call Centers in America Act Just an Act?

In this episode, David Powers dives into the 2025 Keep Call Centers in America Act, a proposed bill that aims to stop the bleeding of U.S. call center jobs through offshoring and automation.

He breaks down what the bill actually says, why unions love it, why free-market capitalists are skeptical, and what the next five years could look like if it passes.

From patriotism to profit, from AI to accountability, and the validity of this whole thing.

Here's the LinkTree: https://linktr.ee/caffcx

CX RIOT RADIO
CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.