Give 'Em The Pickle: https://youtu.be/lwYrB7y_VmY?si=pMAY-5ohR3XMmFE3

In this episode of CX Riot Radio, we break down Bob Farrell’s legendary customer-service lesson Give ’Em the Pickle! and translate it into the r world of plumbing, HVAC, and home services.

We dive into what “the pickle” really means for the trades: doing the small extra things that make customers feel valued, showing up on time, explaining repairs clearly, cleaning up your work, and following up after the job.

You’ll learn how to turn the “pickle philosophy” into a company-wide culture, how to train and measure it, and why it’s the ultimate differentiator in a market flooded with “good enough” service.

If you want your team to stop chasing transactions and start building loyalty... this is the episode that shows you how.

Here's the LinkTree: https://linktr.ee/caffcx