Inspiration for good customer experience is all around us. We can be inspired from just about anything, should we choose to see it. Join us for a wonderful conversation with Stacy Sherman surrounding everyday inspiration for doing CX right!

[3:57 - 5:28]  There is a difference between simply having a customer experience moment and learning something from that moment from the perspective of the customer, and we don’t want to miss out on those opportunities to learn. 

[9:51 - 12:06]  Sometimes the customer experience is just bad and the situation is difficult, but there are ways that we can still try to make these situations better from both perspectives. Making sure that you are giving feedback for the good and bad experiences is very helpful for this. 

[14:38 - 15:54]  If leaders are not empowering their staff and training them well, then the customer can feel it and respond in unproductive ways. 

[24:37 - 25:38]  Community and peer-to-peer education and support can be just as important in teaching agents how to provide good customer support. 

As always, thanks for tuning in! To listen to a recording of this and other episodes, visit vistio.io/podcasts. And to join our show live each week, go to vistio.io/cxlive.