Every week, we will talk with Customer Experience experts about what you need to do to be at the top of your industry by providing customers the service that customers expect.
Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions - including practical steps you can apply now.
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Every week, we will talk with Customer Experience experts about what you need to do to be at the top of your industry by providing customers the service that customers expect.
Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions - including practical steps you can apply now.
Unlocking the Transformative Power of AI in Customer Experience
On this episode, Amelia welcomes Jon Arnold, Principal at J Arnold & Associates. This is Jon’s fourth appearance on the show.
During this conversation, Jon and Amelia discuss:
- The transformative power of AI in customer experience.
- The reason for choosing the term "transformative" for AI.
- AI's role in the transition to digital transformation.
- AI's ability to generate new ways of understanding.
- Enhancing agent intelligence with AI.
- Pattern detection and creating a roadmap for customer service.
- Competitive differentiation through AI.
- AI's role in remote work and agent training.
- Utilizing AI to create brand loyalty.
Resources mentioned:
J Arnold & Associates - https://www.jarnoldassociates.com/
This podcast is brought to you by NICE, the world’s leading cloud CX platform. Go to nice.com to learn more about our innovative and comprehensive end-to-end CX solutions.
#CXO #CX #ContactCenter #CustomerService #CustomerExperience
Every week, we will talk with Customer Experience experts about what you need to do to be at the top of your industry by providing customers the service that customers expect.
Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions - including practical steps you can apply now.
